Storage Woodford Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Woodford provides storage, removal, collection, delivery and related services to its customers within the United Kingdom. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm, partnership or company requesting or receiving services from Storage Woodford.
Services means any storage, removal, packing, handling, transport, delivery, collection, or related services provided by Storage Woodford.
Goods means the items, belongings, furniture, personal effects, or other property that the Customer asks Storage Woodford to handle, transport, store, or otherwise deal with.
Contract means the agreement between Storage Woodford and the Customer for the provision of Services, incorporating these Terms and Conditions.
Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
Storage Woodford provides a range of removal, storage and associated services, including but not limited to household and office removals, loading and unloading, transportation, packing services, provision of packing materials, and short-term or long-term storage. The exact scope of the Services will be agreed with the Customer at the time of booking and set out in the confirmation provided to the Customer.
Any additional services requested after the initial booking may be subject to further charges and availability. Storage Woodford is not obliged to provide any services not expressly agreed in writing.
3. Booking Process
3.1 Initial enquiry
The Customer may request a quotation for Services by contacting Storage Woodford and providing all relevant details including addresses, access information, approximate inventory, preferred dates and any special requirements. All quotations are based on the information supplied by the Customer and are subject to revision if that information is found to be inaccurate or incomplete.
3.2 Quotation
Unless otherwise stated, quotations are valid for a limited period from the date of issue and are subject to availability of resources and vehicles at the time of booking. A quotation does not in itself constitute a binding offer. A binding Contract is formed only when Storage Woodford confirms acceptance of the Customer’s booking.
3.3 Confirmation of booking
The Customer must confirm acceptance of the quotation in the manner specified by Storage Woodford. Storage Woodford will then issue a booking confirmation setting out key details such as the date and time of the Service, scope of work, estimated charges, and any special terms. The Customer is responsible for checking the booking confirmation carefully and notifying Storage Woodford promptly of any errors or discrepancies.
3.4 Customer obligations at booking
The Customer must disclose all information that may reasonably affect the planning or safe delivery of the Services, including, without limitation, access restrictions, parking limitations, the presence of large or heavy items, fragile or high-value items, and any unusual handling requirements. Storage Woodford reserves the right to refuse or amend a booking if the information provided is insufficient or inaccurate.
4. Payments and Charges
4.1 Pricing
Charges for Services are based on factors including distance, volume or weight of Goods, required manpower, access conditions, duration of storage, and any additional services requested. All charges will be specified in the quotation or booking confirmation, subject to adjustment as provided in these Terms and Conditions.
4.2 Deposits
Storage Woodford may require payment of a deposit at the time of booking. The amount and due date for any deposit will be advised to the Customer. No booking will be treated as confirmed until the required deposit has been received in cleared funds.
4.3 Payment terms
Unless otherwise agreed in writing, all charges for removal and related services are payable in full no later than the last Working Day before the scheduled service date. Storage charges are usually payable in advance for the agreed storage period. Where ongoing storage is provided, payment is due on the dates stated on the invoice.
4.4 Late payment
If the Customer fails to pay any sum on the due date, Storage Woodford may, without prejudice to any other rights, charge interest on the overdue amount at the statutory rate, suspend performance of Services, deny access to stored Goods, and recover reasonable costs of collection. For ongoing storage, failure to pay on time may result in restriction of access to the storage unit or Goods until all sums are paid in full.
4.5 Additional charges
Additional charges may apply if the Services are delayed or extended due to circumstances beyond Storage Woodford’s control, such as delays in gaining access to premises, waiting time caused by the Customer or third parties, inaccurate or incomplete information provided by the Customer, or the need for extra manpower or equipment. Where possible, Storage Woodford will notify the Customer before incurring additional charges.
5. Cancellations and Amendments
5.1 Cancellation by the Customer
The Customer may cancel or postpone the Services by giving written notice to Storage Woodford. Depending on when notice is received, cancellation charges may apply. If cancellation is received a reasonable period before the scheduled service date, reduced or no charges may be payable. If cancellation is made at short notice, up to the full quoted charge may be payable. Specific timeframes and percentages will be made available at the time of booking or on request.
5.2 Amendments by the Customer
Where the Customer seeks to change the service date, scope of work, storage period, or any other key terms, Storage Woodford will attempt to accommodate the change but cannot guarantee availability. Changes may result in revised quotations or additional charges, which will be notified to the Customer for acceptance.
5.3 Cancellation by Storage Woodford
Storage Woodford may cancel the Contract or suspend all or part of the Services if the Customer fails to pay any sum when due, breaches any material obligation under these Terms and Conditions, or where Storage Woodford is unable to perform the Services due to circumstances outside its reasonable control. In such cases, Storage Woodford will notify the Customer as soon as reasonably practicable and, where appropriate, refund any amounts paid for Services not yet performed, subject to deduction of any amounts properly due.
6. Customer Responsibilities
The Customer is responsible for ensuring that the premises at collection and delivery points are accessible, safe, and ready for the Services. The Customer must arrange suitable parking and, where required, any permits or permissions. The Customer should ensure that all Goods are properly prepared and packed, unless packing services have been expressly agreed.
The Customer must be present, or represented by an authorised adult, during collection and delivery, to provide instructions, confirm items to be moved or stored, and sign any relevant documentation. The Customer is responsible for checking that no required items are left behind or removed in error.
7. Excluded Items
Storage Woodford does not accept for removal or storage certain categories of Goods, including but not limited to: hazardous materials, flammable or explosive substances, illegal goods, perishable items, live animals or plants, and any items which may cause damage, infestation, or contamination. High-value items such as jewellery, precious metals, personal documents, cash, or works of art should not be packed for removal or storage unless expressly agreed in writing, and may require specialist arrangements.
If any excluded items are found amongst the Goods, Storage Woodford may refuse to handle them, remove them from the consignment, or require the Customer to collect them immediately. The Customer will be responsible for any loss, damage or expense arising from the presence of excluded items.
8. Waste and Disposal Regulations
Storage Woodford operates in accordance with applicable UK waste and environmental regulations. The Services are not intended to be a waste disposal or rubbish removal service unless this is explicitly agreed. The Customer must not present for removal or storage any waste materials, refuse, or items intended solely for disposal, unless a separate collection and disposal service has been arranged.
Where Storage Woodford agrees to remove and dispose of specified items, the Customer confirms that they have the right to dispose of those items and that they do not contain hazardous or controlled waste. Additional charges may apply for disposal, recycling, or handling of bulky or difficult items. Storage Woodford reserves the right to decline any request that may breach waste regulations or pose environmental or safety risks.
9. Liability and Limitations
9.1 Standard liability
Storage Woodford will exercise reasonable care and skill in providing the Services. However, liability for loss of or damage to Goods is subject to the limitations set out in this section. Unless otherwise agreed in writing, Storage Woodford’s liability is limited to a reasonable sum based on the estimated value of the Goods, subject to an overall monetary cap that will be communicated to the Customer.
9.2 Exclusions of liability
Storage Woodford is not liable for any loss or damage arising from: inherent defects or natural deterioration of Goods; insufficient or improper packing by the Customer; handling of any item excluded under these Terms; climatic or atmospheric conditions in storage; fair wear and tear; acts or omissions of the Customer or third parties; or circumstances beyond Storage Woodford’s reasonable control, including events such as strikes, adverse weather, or road closures.
Storage Woodford will not be liable for any indirect, consequential, or purely financial losses, including loss of profits, loss of use, or loss of opportunity. The Customer is advised not to store or transport irreplaceable or uniquely valuable items without prior written agreement.
9.3 Customer inspection and notification
The Customer must inspect Goods as soon as reasonably practicable following completion of the Services or upon collection from storage. Any loss of or damage to Goods that the Customer wishes to claim for must be notified to Storage Woodford in writing within a reasonable time. Failure to notify within such time may prejudice Storage Woodford’s ability to investigate and may affect any liability.
9.4 Insurance
Customers are strongly encouraged to ensure that their Goods are adequately insured for removal and storage. Storage Woodford may be able to arrange or recommend insurance cover, subject to separate terms and conditions. Any such insurance is a separate contract and is not part of these Terms and Conditions.
10. Access to Storage
Where storage is provided, access to the storage facility or stored Goods will be subject to the facility’s operating hours, security procedures, and any specific access rules notified to the Customer. Storage Woodford may require proof of identity or written authorisation before permitting access. Unauthorised individuals will not be granted access.
If the Customer fails to pay storage charges or otherwise breaches the Contract, Storage Woodford may restrict or suspend access to stored Goods until all outstanding sums are paid and the breach remedied.
11. Right of Lien and Sale of Goods
Storage Woodford has a legal right, known as a lien, to hold Goods until all amounts due under the Contract, including storage fees, removal charges and reasonable costs, have been paid in full. If sums remain unpaid after reasonable notice, Storage Woodford may, as a last resort, sell or otherwise dispose of some or all of the Goods in accordance with applicable law, and apply the proceeds towards the outstanding sums. Any balance remaining after costs and charges have been deducted will be held for the Customer.
12. Data Protection and Privacy
Storage Woodford will collect and process personal data relating to the Customer for the purpose of providing and managing the Services, handling payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Customers may request details of the personal data held about them and ask for corrections where appropriate.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Storage Woodford as soon as possible, providing details of the concern and any supporting information. Storage Woodford will aim to investigate and respond in a timely and fair manner. In the event that a dispute cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods before resorting to formal legal proceedings.
14. Changes to These Terms and Conditions
Storage Woodford may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations. The version in force at the time of the Customer’s booking will apply to that Contract, unless a variation is expressly agreed in writing. Updated terms may be made available on request.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with the quotation, booking confirmation and any additional written terms agreed with the Customer, constitute the entire agreement between Storage Woodford and the Customer in relation to the Services, and supersede any prior understandings or arrangements, whether oral or written.
By placing a booking with Storage Woodford or using any of our Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
